Warranty & Returns
The metal parts of your ROK are covered by a 10 year warranty on manufacturing defects. Download your 10 year warranty. Although not stated on their website, Presso Ltd has honored a 1 year warranty on the ROK’s other parts in the past.
For all ROK warranty issues, please contact the manufacturer:
When filing a warranty claim, please be prepared to submit a picture of the damaged part.
2 Scala Street
+44 (0) 1264 854337
VAT: GB 830 5831 41
Reg Number: 04403813
Accessories come with a 90 day warranty.
Spare parts come with a 30 day warranty, with the exception of consumables such as replacement filters.
Espresso Unplugged stands behind the products we sell. We curate our product listing to offer only the best of what’s available. Many times, what may be perceived as a warranty issue is simply a matter of familiarity with a product. Our blogs offer many tips, techniques, and tutorials for getting the most out of your coffeemaker and its accessories. Please check there if you you would like more info on how to use your product, but if that doesn’t help, we want you to feel free to contact us – we’re here to help!
Sometimes a gift doesn't work out. We understand. That's why we accept returns in new, unused, and resalable condition. Sealed items (such as the ROK) must remain sealed. All original packing must be included.
You can send such items to:
420 S Water St
Marine City, MI 48039
PO BOX 521
RED HILL Q 4059
34 Earl Street Petrie Terrace Q 4000
Please note: Returns will be inspected upon receipt. If the return is not in new, unused, and resalable condition, a refund cannot be issued, and the item cannot be sent back to you.