Here is a lovely email we got a week or so ago from a very happy customer. It was so nice I wanted to share it. Our little Presso team really works hard to make customers happy. We make mistakes, things go wrong but you can count on us to do our best to make it right.
A big pat on the back to Alison who has been on the front line here trying to ship and respond as fast as she can.
Just wanted to thank you very much for the service we received when we recently purchased a Presso. I purchased this for my dad's birthday and the whole transaction was so pleasant. We had an issue with the coffee basket not being included and how fast you sent us out one was exceptional. I am a student studying a bachelor of business marketing and how you run your company is something to speak about. It isn't very often that we have such an enjoyable purchase experience as the one we did with you. My dad is also very impressed with the Presso so thank you so very much.